Store credit
How store credit works as a tender at the counter today.
Store credit is a running balance held against a customer. Every movement — issue, redemption, adjustment — is written to a ledger with the balance it produced, so the history always accounts for the balance.
Issuing credit
Issuing needs the refund permission and a staff PIN at the moment it happens, so every dollar of credit has a named approver. A single movement is capped at $10,000, the same cap gift cards carry.
Redeeming at the counter
Choose Store Credit on the payment screen. The sale must have a customer attached — the balance is theirs — and the screen shows what they have available. The balance is re-checked on the server as the sale commits, so two tills cannot both spend the same credit, and a redemption never overdraws: credit covers what it can and the rest is taken by another tender.
Adjustments
Manual adjustments — up or down — are admin-only and require a written reason, which lands in the ledger.
Gift card or store credit?
A gift card is a bearer code anyone can present; store credit belongs to a customer record and needs that customer on the sale. Use cards for gifting, credit for goodwill and returns.