RepairTree Phone Repair Shop Software Suite

Track repairs, manage parts, take payments and keep customers in the loop — everything your phone repair shop needs, in one place.

Built in Brisbane, Australia — supported countries
Start free
Bring your data with you ↓
Dashboard
Customise
$4,280Revenue today▲ 12% vs last Thu
23Repairs open8 due today
7Ready for pickup3 notified
96%On-time this week▲ 2 pts
4Low-stock partsreorder due
Revenue — last 7 days
Best day Thu $4,280Week total $24,660
Latest activity
#4308 Pixel 8 marked ready — SMS sent2:04 pm
Sale $129.95 — iPhone 14 battery + fitting1:47 pm
New booking — MacBook Air keyboard1:12 pm
Invoice INV-1042 paid — $408.0012:58 pm
Stock received — 20× OLED assemblies11:40 am
5★ review from Tom N. — "fixed in an hour"11:05 am
Top repairs this month
Screen replacement118
Battery74
Charging port41
Back glass33
Today's schedule
3:00#4312 iPhone 15 Pro QC + pickup — Sarah C.
3:30Walk-in booking — Galaxy S24 battery
4:15Courier — parts order #P-2210 arrives
5:00Close till 1 · banking
Point of Sale
Hold sale
Current sale — Sarah Chen
Screen protector$24.95
iPhone 15 case$29.95
20W charger$34.95
Fitting service$10.00
VIP discount 10%−$9.99
GST incl.$8.17
Total$89.86
CardCashCredit
Charge $89.86
2 sales on hold · till float $300.00
Invoicing
+ New Invoice
$14,380Outstandingacross 4 invoices
$9,120Paid this week▲ 18% vs last week
$2,860Overdue1 invoice · 3 days
6.2 daysAvg time to paid▼ 1.4 days
#CustomerAmountStatusDue
INV-1044Sarah Chen$408.00PaidToday
INV-1043Northside Physio$1,240.00Sent7 days
INV-1042Tom Nguyen$129.95PaidToday
INV-1041Bayside School$2,860.00Overdue-3 days
INV-1040Emma Wilson$189.00Draft
INV-1039Jack Murray$540.00PaidMon
INV-1038CBD Dental Group$3,120.00Sent14 days
INV-1037Priya Patel$99.00PaidMon
INV-1036Liam O'Brien$225.00PaidSat
INV-1035Westside Couriers$1,780.00Sent21 days
CRM
+ Add customer
CustomerTagLast visitLifetime
Marketing
+ New campaign
1,208Reachable customersSMS + email opted in
$6.2kRevenue from last blast38 bookings
4.9★Average review61 this quarter
Inventory
+ Add product
1,284Productsacross 12 departments
$48.2kStock valueat cost
4Below reorder pointorder due Friday
18Received this week2 purchase orders
ProductDeptQtyCostStatus
iPhone 15 Pro OLED assemblyParts14$208.00In stock
iPhone 14 batteryParts3$42.50Low
Galaxy S24 back glassParts0$38.00Reorder
iPad Air 5 digitiserParts6$96.00In stock
USB-C cable 2mAccessories42$6.20In stock
20W chargerAccessories19$12.40In stock
Screen protector — universalAccessories5$3.80Low
Wireless earbudsAccessories11$31.00In stock
MacBook Air M2 keyboardParts2$118.00Low
Repairs
+ New Repair
BrandModelGenerationRepairsDevice InfoConditionCustomerSummary
Select Brand
Choose the device manufacturer
In the queue right now
#4312 iPhone 15 Pro — screen · in progressdue 4:00 pm
#4311 Galaxy S24 — battery · in progressdue 5:00 pm
#4310 iPad Air 5 — charging port · awaiting partsdue Fri
#4308 Pixel 8 — back glass · ready, customer notified2:00 pm
Repairs
+ New Repair
BrandModelGenerationRepairsDevice InfoConditionCustomerSummary
Select Model
Apple — pick the device model
Repairs
+ New Repair
BrandModelGenerationRepairsDevice InfoConditionCustomerSummary
Select Repairs
iPhone 15 Pro — choose one or more repairs
2 repairs selected · Quote: $408Continue →
Repairs
+ New Repair
BrandModelGenerationRepairsDevice InfoConditionCustomerSummary
Summary
Review and create the repair ticket
DeviceiPhone 15 Pro · Space Black
IMEI 35-209-8804-21
CustomerSarah Chen
0412 555 810
RepairsScreen replacement — $289
Battery replacement — $119
Quote$408Due today 4:00 pm
BackCreate ticket →
Reporting
Export
Revenue trend — 30 days
30-day total $61,240Trend ▲ 14%
This month
Revenue$61,240
Repairs completed312
Avg ticket$196
Gross margin64%
Returning customers41%
5★ reviews61
Revenue by repair type
Screens$28.4k
Batteries$11.2k
Board-level$8.9k
Accessories$7.1k
Payment mix
Card71%
Cash18%
Invoice / account9%
Store credit2%
Runs on
Any device
Any modern browser, plus the Mac desktop app
Made in
Australia
Built in Brisbane — data hosted in AWS Sydney
Industry-leading
Security
AES-256 encryption, encrypted off-site backups every 15 minutes
Simple
Data migration
Customers, stock and repair history moved across for you

Everything your phone repair shop needs

From the moment a cracked screen lands on your counter to the moment it's picked up fixed — RepairTree runs the whole workflow.

Repairs

Every repair, tracked from intake to pickup

Log a device in seconds, assign a technician, and move every job through clear status stages. Nothing slips through the cracks — even on a flat-out Saturday.

  • Status workflow from received → diagnosing → ready → collected
  • Per-device turnaround times and technician assignment
Customers

Customers always know what's happening

Automatic texts when a repair changes status mean far fewer “is it ready?” calls — and a more professional experience across every one of your stores.

  • Automatic SMS and email status updates
  • A public tracker link customers check any time
Point of sale

Parts, POS and invoicing in one place

Know what's in stock before you quote, ring up accessories and repairs from one screen, and send a professional invoice the moment a job is done.

  • Live parts stock with low-stock alerts and barcode labels
  • Card, cash and split payments, with emailed receipts
Workshop

See the whole week, and who's carrying it

Every job sits on a month calendar, running from the day it came in to the day you promised it back. Alongside it, a staff view shows how many open jobs each technician is holding — so you know who has room before you take the next one in.

  • Calendar spans from take-in to due date, colour-coded by status
  • Open, overdue and due-this-week counts per technician — and assigning a job emails them

All features

Core features
Repair Ticket ManagementEvery job tracked from drop-off to pickup — without the paper.Customer CommunicationAutomatic texts, emails and a live tracker link — fewer “is it ready?” calls.Point of SaleOne terminal for repairs, retail and walk-in sales.Inventory ManagementParts, products and stock — across every location, in real time.Billing & InvoicingProfessional invoices, automatic reminders, clean reconciliation.PaymentsCard, cash, gift card, split — every way a customer wants to pay.Online BookingCustomers book a time while the shop is shut.ReportingAsk any question of your business. Get a chart back.AI Business AnalystAsk your business anything. Get an answer in seconds.MarketingEmail and AI campaigns — sent from inside the platform.Multi Location ManagementRun one store, two stores or ten — same platform, one dashboard.Employee ManagementStaff accounts, roles, PINs and attribution — all in one place.Device DatabaseApple, Samsung, Google and 20+ brands built in.Store CreditRefunds that stay in the shop, balances your customers can trust.Gift CardsSell them, redeem them, track every dollar.
More features
Customer SMS updatesAutomatic repair-status and appointment texts, sent through your own Twilio number so replies come straight to you.Public repair trackerA public link your customers use to check where their repair is up to — including the day it's expected ready — fewer where's-my-phone calls.Quote approval linksText or email a priced quote from the ticket — the customer taps Approve or No thanks on their phone, and the answer lands back on the ticket.Invoice pay-by-linkInvoices carry a secure payment link — the customer sees the invoice and pays the outstanding balance by card, through your own Stripe account.Automated review requestsWhen a job is picked up, ask the customer for a review — your own review link, your own wording, at most one ask per customer every 90 days.Mail-in repairsFlag a ticket as mail-in and record inbound and outbound carrier plus tracking numbers and a return address, prefilled from the customer where one's on file. A staff PIN stamps the device as arrived, and the SMS and email templates can drop the outbound tracking number straight into the customer's update.IMEI & serial trackingRecord the device's IMEI or serial on the ticket, search by it, and see every previous job on the same device the moment it comes back.Xero & QuickBooks syncConnect Xero or QuickBooks and keep your sales flowing into your accounting file.Migrate from another POSBring your products and customers across from your current system with guided CSV import.Sandbox modeA play copy of your shop — same products, prices, staff and settings, plus a month of made-up trading — where you can sell, refund, invoice and experiment. No email, SMS, card charge or accounting sync leaves it, every document is stamped as not a tax invoice, it runs on the top plan so you can try any module, and Reset wipes it back to a fresh copy.Customer records (CRM)Every customer's history — sales, repairs, invoices and contact details — in one record, with CSV import and export.Repair price bookStandard prices per device and repair type, so every staff member quotes the same job the same way.Warranty tracking & claimsSet a warranty period for your repairs, see at a glance whether a device that comes back is still covered, and raise a warranty claim linked to the job it re-does.AI repair diagnosisDescribe the fault at intake and the AI assistant suggests likely causes and repairs to check first.Special orders & depositsOrder stock in for a specific customer, take a deposit at the counter, and settle the balance on pickup.Trade-in & buybackBuy a device at the counter: record the make, model, IMEI or serial, a condition grade and who you bought it from. The cash payout needs a supervisor PIN and comes off the drawer at end of day. The device is booked in as second-hand stock at what you paid, held off the shelf until you price it, then sells like anything else.Refer a businessShare your own referral link. A shop that signs up through it gets a discount you set, up to 20%, off its first three months on a paid plan — applied automatically at checkout — and you earn 20% of every invoice it pays for its first year, paid out by bank transfer. You see the business's name and whether it subscribed, never its contact details.Discount codesCreate percentage or fixed-amount discount codes and apply them at the till.Public shop pageA hosted page for your shop with your logo, details and an enquiry form customers can contact you through.B2B webshopA trade webshop where your wholesale customers browse your catalogue and place orders online.Consolidated invoicingPick a business account, tick off its finished repairs, and bill them on one invoice with a line per job instead of one invoice per ticket.Social post schedulingWrite posts once, connect your social accounts, and schedule everything from one queue.Anomaly & fraud detectionA security feed of your account's activity — sign-ins, refunds, till events — with unusual patterns flagged.Send from your own email domainInvoices, receipts and reminders sent from your own domain, with your own email templates.AES-256 encryptionYour data is encrypted in transit and at rest, on every plan.Automatic off-site backupsEvery 15 minutes an encrypted backup ships to separate storage — nothing for you to set up or remember.Point-in-time restoreIf something goes badly wrong, your data can be restored to any point in the last 7 days.Australian data residencyAll application data is hosted in Australia (AWS Sydney).Two-factor authenticationOne-time login codes protect staff accounts, and owners can enforce 2FA for the whole company.Audit trail & security eventsSign-ins, refunds, voids and other sensitive actions are recorded and reviewable, with a live view of active sessions.Staff trainingA Training menu in the app with our training partners: TTA Courses — part of the same group as RepairTree — for phone and computer repair certificates, online or on-site at your shop; and SkillTiles for bite-sized repair and business skills.
AI Business Analyst

Ask your business anything

No dashboards to build and no reports to wrangle. Ask a question in plain English and get an answer from your live sales, repairs and inventory — in seconds.

  • Plain-English answers from your real-time data
  • Repair revenue, top devices, staff performance and more
  • Export, share, or have any answer read aloud

Up and running in minutes

No complex setup, no training. Sign up and log your first repair today.

01

Sign up

Create your account and add your shop in under two minutes. The free tier needs no credit card.

02

Log your first repair

Pick the brand, model and fault, add the customer, and RepairTree handles ticket numbers, statuses and notifications.

03

Grow your business

Sell accessories at the POS, track parts, and see performance across every location — you fix phones, we handle the admin.

Integrations

Take payments at the counter and keep your accounting in sync — Stripe, Square, Xero and QuickBooks, connected in minutes.

See all integrations →

Switching?

Bring your data with you!

Moving to RepairTree doesn't mean losing your history. Import your customers, products, stock and repair price list straight from CSV with ready-made templates — or send us an export from your old system and we do the heavy lifting for you.

  • CSV templates for customers, inventory and repair prices — no guesswork
  • Assisted migration: customers, products, stock, sales history and repair jobs brought across for you
  • No lock-in — export everything back out to CSV anytime
Systems we migrate from
Lightspeed Retail (Vend)Square POSShopify POSRepairShoprRepairDeskFixablyHikeMYOB RetailManagerCin7 / DEARExcel / Google Sheets

Using something else? We can still help — ask us.

Simple pricing, no surprises

Start free. Upgrade when you're ready. No contracts, cancel anytime. Repair tickets, POS, invoicing, inventory and card payments are on every plan — including Free.

Free
For solo technicians
Free
  • 1 shop
  • 1 staff account
  • 20 products
  • 300 sales per month
  • 20 repair tickets per month
  • 20 invoices per month
  • Point of sale — included
  • Repair tickets & workflow — included
  • Invoicing — included
  • Inventory & stock control — included
  • AI repair diagnosis — included
  • Anomaly & fraud detection — included
  • Customer SMS updates — not included
  • Special orders & deposits — not included
  • Email marketing campaigns — not included
  • AI business analyst — not included
  • Inter-shop stock transfers — not included
  • Social post scheduling — not included
  • B2B webshop — not included
  • Email support
Get Started Free
Popular
Growth
For growing repair shops
$49/mo
  • 1 shop
  • 4 staff accounts
  • Unlimited products
  • Unlimited sales per month
  • Unlimited repair tickets per month
  • Unlimited invoices per month
  • Point of sale — included
  • Repair tickets & workflow — included
  • Invoicing — included
  • Inventory & stock control — included
  • AI repair diagnosis — included
  • Anomaly & fraud detection — included
  • Customer SMS updates — included
  • Special orders & deposits — included
  • Email marketing campaigns — included
  • AI business analyst — included
  • Inter-shop stock transfers — not included
  • Social post scheduling — not included
  • B2B webshop — not included
  • Priority support
Choose Growth
Multi Store
For multi-store operations
$149/mo
  • 5 shopsneed more?
  • Unlimited staff accounts
  • Unlimited products
  • Unlimited sales per month
  • Unlimited repair tickets per month
  • Unlimited invoices per month
  • Point of sale — included
  • Repair tickets & workflow — included
  • Invoicing — included
  • Inventory & stock control — included
  • AI repair diagnosis — included
  • Anomaly & fraud detection — included
  • Customer SMS updates — included
  • Special orders & deposits — included
  • Email marketing campaigns — included
  • AI business analyst — included
  • Inter-shop stock transfers — included
  • Social post scheduling — included
  • B2B webshop — included
  • Priority support + onboarding
Choose Multi Store

More than 5 shops, or not sure which plan fits? Talk to our sales team →

GST tax invoices built in · Data hosted in Sydney · Australian-owned, support from Brisbane

Runs on any major device

RepairTree works wherever your shop does — Windows or Mac, at the counter or on the couch, online or fully offline.

  • Laptops and desktopsWindows and Mac
  • Tablets and iPadsFull POS at the counter
  • Any modern browserNothing to install
  • Multiple devices at onceOne account
  • OnlineIn the cloud, set up in minutes
  • OfflineA local edition for Mac and Windows

Prefer offline? Run it entirely in your shop

RepairTree also comes as an offline edition for Mac and Windows — the full suite running on your own computer, with your data in a local database that never leaves the shop.

Running locally — your data never leaves the shop

  • Full POS, repairs, inventory and invoicing — no internet required
  • Your data stays on your own machine
  • Available for Mac and Windows
  • Automatic local backups built in

Interested in the offline edition? Enquire here — and let us know if you need the online version as well.

Loved by repair shops across Australia

Two shops used to mean two versions of the truth. Now every job, every tech and every parts order sits in one place, and I can answer a customer's question about their repair without ringing the other store.

C
Chris
Multi-shop owner — Rockhampton

Every phone that comes through the door gets logged with photos and a condition check, so nothing goes missing and no job gets forgotten.

Adam · Phone repair shop — Townsville

Onboarding a new tech used to take weeks of shadowing. The intake and repair steps are the same at every site now, so they follow the process instead of learning someone's habits.

Renata · Large repair shop network

The quote, the parts and the final invoice all come off the one ticket, so what I tell someone at drop-off is what they pay at pickup.

Pablo · Phone and computer repair — Brisbane

Status updates go out on their own as the job moves, so most people already know their device is ready before they think to ring.

Elden · Repair shop owner — Perth

Enterprise-grade security, on every plan

Your repairs, customers and sales live on encrypted infrastructure — hosted on AWS in Australia, backed up automatically, with payments handled by PCI-certified processors.

Bank-grade encryption
Encrypted in transit with HTTPS/TLS and encrypted at rest. Your shop's data is never stored or sent in the clear.
Hosted on AWS in Sydney
Runs on Amazon Web Services in the Sydney region (ap-southeast-2) — your data stays in Australia.
Automated encrypted backups
Backed up automatically with off-site replication, integrity verification and regular restore testing.
PCI DSS-compliant payments
Card payments are handled end-to-end by Stripe and Square — PCI DSS Level 1 processors. Card numbers never touch our servers.

Every repair type, covered

From a quick screen swap to board-level microsoldering — log it, track it, invoice it.

Explore repair ticket management →

Questions, answered

The things repair shop owners ask us before they sign up — hardware, getting started, integrations and what happens to your data.

No. RepairTree runs in any modern browser on the computer, laptop or tablet you already have — Windows, Mac or iPad. It works with standard receipt printers, USB or Bluetooth barcode scanners and cash drawers, so there's no proprietary terminal to buy and nothing tying you to one supplier.

Yes. Stripe and Square Terminal connect today, and Tyro is on the roadmap. Cash, card and split payments all happen on the same POS screen, receipts go out by email or print, and the day's takings reconcile at end of shift.

Minutes, not weeks. Create your account, add your shop, and log your first repair the same day — pick the brand, model and fault, add the customer, and RepairTree handles ticket numbers, statuses and notifications from there. There's no implementation project and no setup fee.

The screens follow what your counter already does — received, diagnosing, in progress, waiting parts, ready, collected. Every staff member gets their own login with a role that limits what they can see and change, so you can put someone new on the counter without handing over the whole business.

Yes. Customers, inventory and repair prices import from CSV, and each importer includes a downloadable example file showing the exact columns — so a spreadsheet exported from your old system usually goes straight in.

Payments: Stripe and Square. Accounting: Xero and QuickBooks Online — invoices and POS sales push straight across, so nobody re-types the day's takings at BAS time. MYOB, Shopify, WooCommerce and Tyro are on the roadmap.

Status changes send an automatic SMS and email, so customers hear when the repair starts, when you're waiting on a part, and when it's ready to collect — which is where most “is it ready yet?” phone calls come from.

There's an offline edition for Mac and Windows: the full suite running on a computer in your shop, with your data in a local database and automatic local backups. Same software, no dependency on your connection.

Yes. The Multi Store plan covers 5 shops and 10 staff accounts, with inter-store repair and stock transfers and one dashboard across every location. Running more than 5 sites? Talk to us and we'll size it with you.

Yes — no credit card and no time limit. Free covers 1 shop with repair tracking, point of sale and basic invoicing, capped at 1 staff account, 20 products, 20 repair tickets per month, 20 invoices per month and 300 sales per month. Upgrade when you outgrow it, cancel any time.

No. An admin can export the company's entire dataset as a JSON file at any time, and invoices are Australian tax invoices with the GST breakdown your accountant expects. RepairTree is built and supported in Australia.

Still got a question? Talk to a human →

Start managing your phone repair business today

Free to start. No credit card required. Set up in under 5 minutes.

Get Started Free →

Australian owned & built · Data hosted in Sydney · Support from our Brisbane team