Running a shoe repair shop shouldn't feel this hard
Most shops still run on paper tickets and spreadsheets. It's messy, slow, and quietly costs you money every day.
Left shoe in one bag, right in another
Paired tags — both shoes linked to one ticket
Customer disputing scuff at pickup
Intake photos cover every angle of the pair
Wrong dye colour after the work is done
Colour-match swatches stored on the ticket
Customer asking for status three times
SMS at each stage — strip, sole, finish
Lost track of who paid the deposit
Deposit captured at intake, deducted at invoice
Mixing customer-supplied parts with shop stock
Customer-supplied materials flagged on the ticket
What we cover
Every shoe repair job, on one workflow
From quick services to multi-week jobs — every repair type tracked on one enforced status workflow, with technician assignment and automatic customer notifications.
👞Resoling
👠Heel Replacement
🧴Leather Conditioning
📏Stretching
🎨Dyeing & Polish
🤐Zipper Repair
🦶Orthotic Adjustment
🪡Stitching & Patch
🥾Boot Restoration
👜Handbag Repair
Features
Built for shoe repair shops, not adapted from generic POS
Every feature is shaped by how shoe repair businesses actually work — not retrofitted from a generic retail platform.
Paired item tracking
Left and right shoe tied to one ticket — nobody loses half a pair. Photo intake covers both, with separate tags for clarity at the bench.
Colour-match storage
Dye and polish jobs store the matched colour swatch on the ticket. Re-runs match the original exactly — no second guesses.
Deposit handling
Take a deposit at intake. Deposits automatically deduct at the final invoice. Customers see both the deposit and the balance on their receipt.
Customer SMS updates
Customers get a text when their shoes are stripped, soled, finished and ready. The front counter stays calm even during the busy season.
Integrated POS
One terminal for repair payments, retail walk-in sales and accessory upsells. Split payments, EFTPOS, gift cards and email receipts — no separate till app.
Invoicing & receipts
Generate professional GST/tax-compliant invoices in one click. Email them instantly, track payment status, and chase unpaid balances automatically.
How it works
From drop-off to pickup, in 4 steps
01
Customer drops off the pair
Photograph both shoes, log brand and material, agree the work, take a deposit. Paired tag printed and applied.
02
Price the job
Priced on the ticket and confirmed with the customer if the job needs it. Most quick jobs are priced at the counter on intake.
03
Bench work
Resole, heel, stretch, dye — each step is a status update. The customer sees progress via SMS.
04
Final polish and pickup
Compare against intake photos, polish, invoice (less deposit), hand the pair back. Done.
FAQ
Frequently asked questions
Can I track left and right shoes together?
Yes. Every ticket pairs both shoes under one paired tag. Photos cover both, status applies to the pair, and pickup matches the pair against intake.
Does it handle dye and polish colour matching?
Yes. Store the matched colour swatch directly on the ticket. Re-runs use the same swatch, so the colour matches exactly even months later.
Can I take deposits at intake?
Yes. Record the deposit amount at intake. The final invoice automatically deducts it — customer sees a clear deposit + balance line on the receipt.
Can I sell shoe care products alongside repairs?
Yes. The POS handles repair invoices, shoe care product sales (polishes, brushes, laces) and even gift cards on the same terminal.
Does it work for handbag and leather goods repair too?
Yes. Handbag, belt and leather-goods repair share the same workflow — photo intake, deposit, status updates, pickup. Custom service types cover anything specialist.
Can I send the customer a finished photo before pickup?
Yes. Attach a photo of the finished pair to the ticket and the customer receives it via SMS or email along with the ready-for-pickup notification.
From the blog
Latest guides
Practical write-ups for repair shops — pricing, workflow, parts and the counter.