Store Credit Done Right

Refunds that stay in the shop, deposits that go where they should.

Issue store credit instead of cash refunds. Apply it at the POS in a tap. Multi-location, expiry-aware, fully audited — and no paper IOUs.

Made in Australia
Issue
From refund, deposit or goodwill
Redeem
At any POS, any store
Audit
Every cent tracked

Why repair shops need proper store credit

The shortcuts add up — until they don't. Here's what changes when you stop running the workaround.

Refund-as-store-credit on paper IOUs
Digital credit tied to customer profile
Customer claiming credit you can't verify
Live balance visible at POS
Lost track of expired credit
Optional expiry with automated reminders
Credit issued at Store A, customer at Store B
Multi-location redemption
No audit trail on credit movements
Every issue, redeem and adjust logged
Cash refunds eroding margin
Default to store credit; cash if requested

Everything the store credit workflow needs

Every capability below is in the platform — no add-on, no second app, no hidden tier.

💵Issue Credit
🛒Redeem at POS
🏬Multi-location
Expiry Rules
📜Audit Trail
↩️Refund to Credit
✏️Manual Adjust
🔎Customer Lookup
🧾Receipts
📧Balance Email

The detail behind store credit

These are the parts that matter — designed for the way real repair shops work.

Issue credit

Issue store credit from a refund, a deposit, a goodwill gesture or a manual entry. Every issuance has a reason, an approver and a timestamp.

Redeem at POS

Store credit applies at the POS like any other tender. Two taps deducts from the balance. Combine with card or cash for partial payments.

Multi-location redemption

Customer earns credit at one store, redeems at another. Balance and history sync across every location in real time — no manual reconcile.

Expiry rules

Set expiry rules per credit issuance — 12 months, 24 months, or never. Customers get reminder emails before expiry; expired credit logs cleanly.

Refund to credit

Default refunds to store credit instead of cash. Cash refunds remain available on approval. Credit balance survives the customer's next visit.

Audit trail

Every issue, redeem and adjust logs with reason, approver and timestamp. End-of-period reconcile is a single report.

From setup to second nature

01

Issue the credit

From a refund, a deposit-not-collected or a goodwill gesture. Reason and approver captured automatically.

02

Customer receives confirmation

Email confirmation with balance and expiry. They can check balance anytime via a customer-portal link.

03

Redeem at the POS

Customer presents an ID, name, phone or email — system finds the balance and applies it to the sale.

04

Reconcile cleanly

End-of-period report shows issued, redeemed and outstanding. Audit trail makes any dispute traceable in minutes.

Shops that switched to proper store credit

Default-to-store-credit on refunds saved real margin — most customers spend it on the next visit, often more than the refund itself.

C
Carmen P.
Wireless retail + repair — Brisbane

Multi-location credit redemption is essential for us. Customers don't think in store boundaries — neither should the system.

J
James K.
Multi-store repair chain — Brisbane

Full audit trail on credit movements stopped an internal fraud attempt cold. Worth the subscription for that alone.

T
Tom H.
Manager — multi-tech computer shop, Canberra

Frequently asked questions

How do I issue store credit?

Issue from a refund (default if you prefer), a deposit-not-collected, a goodwill gesture or a manual entry. Every issuance records a reason, approver and timestamp.

Can credit be redeemed at multiple stores?

Yes. Customer earns at Store A, redeems at Store B. Balance and history sync across every location in real time.

Does store credit expire?

Optionally. Configure expiry rules per issuance — 12 months, 24 months, or never. Customers get reminder emails before expiry.

Can I default refunds to store credit?

Yes. Set the default tender for refunds to store credit. Cash refunds remain available on approval — useful for retaining margin without forcing the customer.

How do I verify a customer's credit balance?

Look up by name, phone, email or scan their ID. Live balance shows at the POS instantly — no paper IOUs, no manual ledgers.

Is there an audit trail on credit movements?

Yes. Every issue, redeem and adjust logs with reason, approver and timestamp. End-of-period reconcile is one report.

Other features that pair with store credit

Every feature below is part of the same platform — no extra subscription, no extra logins.

Repair trades using store credit today

Start free, upgrade when you're ready

No credit card required. No lock-in contracts. Every feature on this page is included from day one.

Free
Solo operators & new shops
$0/mo
  • 1 store, unlimited tickets
  • Full POS & invoicing
  • Parts inventory tracking
  • Customer SMS updates
  • Photo intake on every ticket
Get started
Most popular
Growth
Growing repair businesses
$49/mo
  • Unlimited stores
  • Staff roles & permissions
  • Advanced reporting
  • AI business insights
  • Priority support
Start free
Enterprise
Multi-location chains
$149/mo
  • Everything in Growth
  • Inter-store transfers
  • Custom branding
  • API access
  • Dedicated account manager
Contact sales

Get store credit working for you today

Free to start. No credit card required. Set up in under 5 minutes.

Get Started Free →