The shortcuts add up — until they don't. Here's what changes when you stop running the workaround.
Refund-as-store-credit on paper IOUs
Digital credit tied to customer profile
Customer claiming credit you can't verify
Live balance visible at POS
Credit walking out as untracked one-off discounts
Every dollar on a signed, self-auditing ledger
Credit issued at Store A, customer at Store B
Multi-location redemption
No audit trail on credit movements
Every issue, redeem and adjust logged
Cash refunds eroding margin
Offer store credit on any refund; original tender stays available
What's included
Everything the store credit workflow needs
Every capability below is in the platform — no add-on, no second app, no hidden tier.
💵Issue Credit
🛒Redeem at POS
🏬Multi-location
♾️No Expiry
📜Audit Trail
↩️Refund to Credit
➗Partial Refunds
✏️Manual Adjust
🔎Customer Lookup
🧾Ledger History
Features
The detail behind store credit
These are the parts that matter — designed for the way real repair shops work.
Issue credit
Issue store credit from a refund, a goodwill gesture or a manual entry. Every issuance has a reason, an approver and a timestamp — and issuing takes a staff PIN, so credit can't be minted quietly.
Redeem at POS
Store credit applies at the POS like any other tender. Two taps deducts from the balance. Combine with card or cash for partial payments.
Multi-location redemption
Customer earns credit at one store, redeems at another. Balance and history sync across every location in real time — no manual reconcile.
No expiry, by design
Store credit never expires — it is the customer's money and it stays theirs until they spend it. No expiry small print to defend, nothing to quietly write off.
Refund to credit
Refund any sale — whole or line by line — to store credit instead of the original tender. The balance lands on the customer's profile and applies at their next sale.
Audit trail
Every issue, redeem and adjust logs with reason, approver and timestamp. End-of-period reconcile is a single report.
How it works
From setup to second nature
01
Issue the credit
From a refund or a goodwill gesture. The approver's PIN and the reason land on the ledger automatically.
02
The balance follows the customer
It sits on their profile — visible at the POS the moment they're attached to a sale, with the full movement history in the CRM.
03
Redeem at the POS
Attach the customer to the sale — the system shows the balance and applies it as tender, alone or split with any other method.
04
Reconcile cleanly
Every movement carries a signed amount, a running balance, a reason and an approver, so any dispute is traceable in minutes.
Results
Shops that switched to proper store credit
“The quote, the parts and the final invoice all come off the one ticket, so what I tell someone at drop-off is what they pay at pickup.”
P
Pablo
Phone and computer repair — Brisbane
“Status updates go out on their own as the job moves, so most people already know their device is ready before they think to ring.”
E
Elden
Repair shop owner — Perth
“Two shops used to mean two versions of the truth. Now every job, every tech and every parts order sits in one place, and I can answer a customer's question about their repair without ringing the other store.”
C
Chris
Multi-shop owner — Rockhampton
FAQ
Frequently asked questions
How do I issue store credit?
Issue from a refund (default if you prefer), a deposit-not-collected, a goodwill gesture or a manual entry. Every issuance records a reason, approver and timestamp.
Can credit be redeemed at multiple stores?
Yes. Customer earns at Store A, redeems at Store B. Balance and history sync across every location in real time.
Does store credit expire?
Optionally. Configure expiry rules per issuance — 12 months, 24 months, or never. Customers get reminder emails before expiry.
Can I default refunds to store credit?
Yes. Set the default tender for refunds to store credit. Cash refunds remain available on approval — useful for retaining margin without forcing the customer.
How do I verify a customer's credit balance?
Look up by name, phone, email or scan their ID. Live balance shows at the POS instantly — no paper IOUs, no manual ledgers.
Is there an audit trail on credit movements?
Yes. Every issue, redeem and adjust logs with reason, approver and timestamp. End-of-period reconcile is one report.
From the blog
Latest guides
Practical write-ups for repair shops — pricing, workflow, parts and the counter.