Frame welds, hinge work and lens fitting — small jobs, properly recorded.
Track every pair of glasses and sunglasses from the counter to the bench. Photograph the frame at intake, record the lens and frame details, take a deposit, and text the customer the moment they're ready.
Running a eyewear repair shop shouldn't feel this hard
Most shops still run on paper tickets and spreadsheets. It's messy, slow, and quietly costs you money every day.
A hairline crack blamed on you at pickup
Intake photos of the frame stored with the ticket
Similar frames mixed up in the drawer
Ticket number, brand and colour logged on every job
Deposits on lens orders remembered, not recorded
Deposit taken at intake and deducted from the invoice
A lens order chased by phone every few days
Special order on the job with supplier and ETA
Cheap jobs collected weeks late, or never
Ready status texts and emails the customer straight away
Repairs kept apart from frame and accessory sales
One POS for repairs, frames, cases and cleaning kits
What we cover
Every eyewear repair job, on one workflow
From quick services to multi-week jobs — every repair type tracked on one enforced status workflow, with technician assignment and automatic customer notifications.
🔥Frame Weld / Solder
🔩Hinge Repair
👃Nose Pad Replacement
↔️Temple Arm Repair
🕶️Lens Refitting
👓Lens Replacement
📐Frame Adjustment
🔧Screw & Rimlock
✨Ultrasonic Clean
🥽Sports & Safety Frames
Features
Built for eyewear repair shops, not adapted from generic POS
Every feature is shaped by how eyewear repair businesses actually work — not retrofitted from a generic retail platform.
Photo intake on every frame
Capture the frame before it goes near a torch — existing chips, stress marks and coating wear documented on the ticket. Small items, high value, no arguments at collection.
Deposits at drop-off
Take a deposit when a lens or a replacement part has to be ordered. It's recorded against the ticket and deducted from the final invoice automatically.
Lens and part orders on the job
Raise the lab or supplier order as a special order on the open ticket with a reference and an ETA. Mark it received and the job moves — no order living in a notebook.
Collection updates that work
Low-value repairs are the ones customers forget. Nominate Ready as a texting status and they hear the same day, with every message logged against the ticket.
Integrated POS
One terminal for repair payments, retail walk-in sales and accessory upsells. Split payments, EFTPOS, gift cards and email receipts — no separate till app.
Multi-store dashboard
Run one location or a chain — same platform. Compare revenue per store, manage staff permissions centrally and transfer jobs between sites.
How it works
From drop-off to pickup, in 4 steps
01
Frames handed over
Photograph the frame, log the brand, colour and what's broken, note whether the lenses are staying, and take a deposit if a part has to be ordered.
02
Assess and price
Decide what the repair needs, check the part or lens is available, and price it on the ticket before the customer leaves the counter.
03
Bench work
Weld, re-hinge, refit or adjust. Move the ticket through the statuses; the ones you've nominated text and email the customer.
04
Fit and collect
Final adjustment on the customer, invoice with the deposit deducted, payment at the POS, ticket marked collected.
FAQ
Frequently asked questions
Is it worth ticketing repairs this small?
That's exactly why — small jobs are the ones that get lost. A ticket takes about a minute, and it gives you a photo of the frame, the deposit record, the collection text and the customer's history for next time.
How does photo intake protect me on frames?
Take intake photos before any work starts and they stay on the ticket permanently. When a customer points at a stress mark at collection, the record of how it arrived is already there.
Can I take a deposit on a lens order?
Yes. Record the deposit at intake against the ticket. It's deducted from the final invoice automatically, so there's no reconciling a part payment by memory.
Does it track lab and supplier orders?
Yes. Raise a special order on the open ticket with the supplier reference and an ETA. The job sits in Waiting Parts — which can text the customer if you've nominated it — and moves on when you mark the order received.
Will customers actually be told the glasses are ready?
Yes. Pick which status changes reach them and write the message once, with their name and item dropped in. Moving a ticket to Ready texts and emails them immediately. SMS runs on your own Twilio account, so you pay Twilio directly.
Does it sell frames, cases and accessories too?
Yes. The POS is built in — frames, cases, cleaning kits, cords and cloths sell from the same terminal as repair payments, with inventory, barcode scanning and end-of-day reconciliation.
Can I run several practices on one account?
Yes. The Multi plan covers up to five locations with central reporting, staff permissions and stock transfers between sites. Beyond five, talk to our sales team.
From the blog
Latest guides
Practical write-ups for repair shops — pricing, workflow, parts and the counter.