Frame welds, hinge work and lens fitting — small jobs, properly recorded.
Track every pair of glasses and sunglasses from the counter to the bench. Photograph the frame at intake, record the lens and frame details, take a deposit, and text the customer the moment they're ready.
Most shops still run on paper tickets and spreadsheets. It's messy, slow, and quietly costs you money every day.
From quick services to multi-week jobs — every repair type tracked on one enforced status workflow, with technician assignment and automatic customer notifications.
Every feature is shaped by how eyewear repair businesses actually work — not retrofitted from a generic retail platform.
Capture the frame before it goes near a torch — existing chips, stress marks and coating wear documented on the ticket. Small items, high value, no arguments at collection.
Take a deposit when a lens or a replacement part has to be ordered. It's recorded against the ticket and deducted from the final invoice automatically.
Raise the lab or supplier order as a special order on the open ticket with a reference and an ETA. Mark it received and the job moves — no order living in a notebook.
Low-value repairs are the ones customers forget. Nominate Ready as a texting status and they hear the same day, with every message logged against the ticket.
One terminal for repair payments, retail walk-in sales and accessory upsells. Split payments, EFTPOS, gift cards and email receipts — no separate till app.
Run one location or a chain — same platform. Compare revenue per store, manage staff permissions centrally and transfer jobs between sites.
Photograph the frame, log the brand, colour and what's broken, note whether the lenses are staying, and take a deposit if a part has to be ordered.
Decide what the repair needs, check the part or lens is available, and price it on the ticket before the customer leaves the counter.
Weld, re-hinge, refit or adjust. Move the ticket through the statuses; the ones you've nominated text and email the customer.
Final adjustment on the customer, invoice with the deposit deducted, payment at the POS, ticket marked collected.
That's exactly why — small jobs are the ones that get lost. A ticket takes about a minute, and it gives you a photo of the frame, the deposit record, the collection text and the customer's history for next time.
Take intake photos before any work starts and they stay on the ticket permanently. When a customer points at a stress mark at collection, the record of how it arrived is already there.
Yes. Record the deposit at intake against the ticket. It's deducted from the final invoice automatically, so there's no reconciling a part payment by memory.
Yes. Raise a special order on the open ticket with the supplier reference and an ETA. The job sits in Waiting Parts — which can text the customer if you've nominated it — and moves on when you mark the order received.
Yes. Pick which status changes reach them and write the message once, with their name and item dropped in. Moving a ticket to Ready texts and emails them immediately. SMS runs on your own Twilio account, so you pay Twilio directly.
Yes. The POS is built in — frames, cases, cleaning kits, cords and cloths sell from the same terminal as repair payments, with inventory, barcode scanning and end-of-day reconciliation.
Yes. The Multi plan covers up to five locations with central reporting, staff permissions and stock transfers between sites. Beyond five, talk to our sales team.
RepairTree powers repair and service businesses across 21 industries. If your trade is on this list, it's in good company.
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