Domestic and industrial machines — servicing, timing and parts, tracked end to end.
Track every domestic and industrial machine through the workshop. Record the make, model and serial at intake, log the service you actually performed, and bill regular trade customers on terms.
Most shops still run on paper tickets and spreadsheets. It's messy, slow, and quietly costs you money every day.
From quick services to multi-week jobs — every repair type tracked on one enforced status workflow, with technician assignment and automatic customer notifications.
Every feature is shaped by how sewing machine repair businesses actually work — not retrofitted from a generic retail platform.
Every ticket attaches to the customer permanently, so a machine that came in two years ago shows what was done, which parts went in and who did the work — before you quote this year's service.
Set your own service checklist in settings — clean, oil, timing, tension, feed, test seam — and it appears on every ticket, with a second list to tick before the machine is signed as ready.
Bobbin cases, hooks, feed dogs, needle plates, belts and motors held as stock lines with their own low-stock thresholds, plus special orders raised on the job for anything you have to bring in.
Alteration workrooms and factories run on account. Record the business ABN, group every machine and invoice under the one customer, set payment terms per invoice and let overdue balances chase themselves.
One terminal for repair payments, retail walk-in sales and accessory upsells. Split payments, EFTPOS, gift cards and email receipts — no separate till app.
Generate professional GST/tax-compliant invoices in one click. Email them instantly, track payment status, and chase unpaid balances automatically.
Photograph it, record make, model and serial, log the stated fault and take the assessment fee where the job warrants one.
Work out what it actually needs, check the parts are on the shelf, and price each line on the ticket before you commit.
Work through your service checklist. Run a test seam, log the result, and the statuses you've nominated text and email the customer as it moves.
Raise the invoice — paid at pickup, or billed to the trade account on terms — and mark the ticket collected.
Yes. Add your own brands and models — domestic machines, overlockers, industrial heads — to the device catalogue and they all run the same intake, service and invoice workflow.
Yes. Every ticket stays attached to the customer, with the checklist, the notes and the parts fitted. A machine that was in two years ago shows its full record before you quote the next service.
Yes. Take it as a deposit at intake. It's recorded against the ticket and deducted from the final invoice if the work goes ahead, and stands as the assessment charge if it doesn't.
Yes. Hooks, bobbin cases, feed dogs and motors you hold are stock lines with low-stock thresholds. Anything you don't hold is raised as a special order on the open ticket with the supplier reference and an ETA.
Yes. Record the business ABN on the customer, group all their machines and invoices under it, and set the terms on each invoice. Outstanding and overdue totals stay live, and unpaid invoices are chased automatically from three days before the due date through to 30 days overdue.
Yes — plenty of shops run both. Garment alteration tickets and machine service tickets sit on the same list, with the same statuses, the same POS and one set of books. There's a dedicated tailor shop page if alterations are the bigger half of what you do.
Yes. Pick the status changes worth a message, write it once with their name and machine dropped in, and moving the ticket texts and emails them straight away. SMS runs on your own Twilio account, so you pay Twilio directly.
RepairTree powers repair and service businesses across 21 industries. If your trade is on this list, it's in good company.
No credit card required. No lock-in contracts. Full repair tracking, POS, invoicing and inventory from day one.
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