Intake to ship-back, every device documented end to end.
Run a mail-in repair business without the chaos. Photograph the unboxing, log the condition, keep customers updated by text and email on the statuses that matter, and invoice before it goes back.
Most shops still run on paper tickets and spreadsheets. It's messy, slow, and quietly costs you money every day.
From quick services to multi-week jobs — every repair type tracked on one enforced status workflow, with technician assignment and automatic customer notifications.
Every feature is shaped by how mail-in repair businesses actually work — not retrofitted from a generic retail platform.
Raise the ticket and the customer gets a confirmation email with the ticket number straight away. Press Device arrived when you open the box, and the job stops reading as "awaiting device" — the "did it get there?" thread never starts.
Document what was in the box at intake — device, condition, accessories. Eliminates "my charger was in there" disputes on return.
Price every line on the ticket, then raise a GST invoice and email it as a branded PDF with your bank details on it. Part payments record against the balance as they arrive.
Print a job tag carrying a Code 128 barcode of the ticket ID at intake. Scan it to pull up the right job — no mixing up two identical black handsets.
Received → Diagnosing → Awaiting Parts → In Progress → Ready — customers get a text and an email on the transitions you choose. Trust scales with the number of jobs.
Run one location or a chain — same platform. Compare revenue per store, manage staff permissions centrally and transfer jobs between sites.
They get in touch and send it in. You raise the ticket as a mail-in with their details, the fault they've described and the consignment number — before it has even arrived.
Press Device arrived, snap photos of the contents and run the condition checklist. Until you do, the job sits on the board as awaiting device so nobody hunts the bench for it.
Price the work on the ticket and talk it through by text or email. Move the statuses as you go; each change notifies the customer.
Raise the GST invoice, email the PDF, record the payment, put the return consignment number on the ticket, and mark it collected once it's on its way.
“Every phone that comes through the door gets logged with photos and a condition check, so nothing goes missing and no job gets forgotten.”
“Onboarding a new tech used to take weeks of shadowing. The intake and repair steps are the same at every site now, so they follow the process instead of learning someone's habits.”
“The quote, the parts and the final invoice all come off the one ticket, so what I tell someone at drop-off is what they pay at pickup.”
Raise the ticket when the parcel lands and a confirmation email goes out with the ticket number — turn it on once in repair settings and it happens on every intake. From there the status changes you've nominated (Diagnosing, In Progress, Waiting Parts, Ready, Collected) text and email them as the job moves, so nobody has to chase you.
No. There is no carrier integration and no label printing — book postage with your carrier as you do now, and record the inbound and outbound carrier, tracking number and return address in the ticket's own shipping fields. What the platform handles is everything either side of that: intake photos, condition, status updates and invoicing.
Not through a link — there is no customer-facing approval or payment page. Price the work on the ticket, confirm it with the customer by text or email, then email the GST invoice as a PDF with your bank details and record the payment when it lands.
Snap photos of the device and any accessories at intake. The photos attach permanently to the ticket, ready for you to send the customer directly if a dispute comes up.
Yes. The platform is cloud-based — intake, repair, invoice — all from anywhere, with no counter hardware required.
Yes. Flag a ticket as a warranty repair and link it back to the original job, so the rework sits against the repair that caused it rather than looking like fresh revenue.
Practical write-ups for repair shops — pricing, workflow, parts and the counter.
RepairTree powers repair and service businesses across 25 industries. If your trade is on this list, it's in good company.
No credit card required. No lock-in contracts. Full repair tracking, POS, invoicing and inventory from day one.
More than 5 shops, or not sure which plan fits? Talk to our sales team →
GST tax invoices built in · Data hosted in Sydney · Australian-owned, support from Brisbane
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