Photo-tagged intake, deposit handling, soldering queue — without the paper envelopes.
Track every ring, chain and pendant from drop-off to pickup. Photograph intake condition, handle deposits, and manage the soldering bench queue with confidence.
Running a jewelry repair shop shouldn't feel this hard
Most shops still run on paper tickets and spreadsheets. It's messy, slow, and quietly costs you money every day.
Customer disputing the condition at pickup
Mandatory intake photos stored with the ticket
Confusing whose ring is in which envelope
Bar-coded job tags linked to photos and owner
Forgetting who paid a deposit
Deposit captured at intake, deducted at invoice
Stones falling out without a record
Stone count and weight logged on intake
Calls asking "is it ready yet?"
SMS triggered automatically when the job moves
Soldering queue forgotten on the bench
Per-station job queue visible on any device
What we cover
Every jewelry repair job, on one workflow
From quick services to multi-week jobs — every repair type tracked on one enforced status workflow, with technician assignment and automatic customer notifications.
💍Ring Sizing
📿Chain Repair
🔥Soldering
💎Stone Setting
🔗Clasp / Catch
✨Polish & Rhodium
✍️Engraving
🟢Pearl Restringing
⌚Watch + Jewelry
📜Appraisal
Features
Built for jewelry repair shops, not adapted from generic POS
Every feature is shaped by how jewelry repair businesses actually work — not retrofitted from a generic retail platform.
Photo intake
Capture multiple intake photos per item — every chip, scratch and missing stone documented before any work begins. No more pickup arguments.
Deposit handling
Take and record customer deposits at intake. Deposits automatically deduct from the final invoice — nothing slips through the cracks.
Stone & metal tracking
Log stone count, carat weight, metal type and karat per item. The repair summary at pickup matches the intake — exactly.
Bench queue per station
Jeweler, polisher, engraver — each station has its own queue. See what's coming, what's waiting, and what's overdue in one view.
Invoicing & receipts
Generate professional GST/tax-compliant invoices in one click. Email them instantly, track payment status, and chase unpaid balances automatically.
Integrated POS
One terminal for repair payments, retail walk-in sales and accessory upsells. Split payments, EFTPOS, gift cards and email receipts — no separate till app.
How it works
From drop-off to pickup, in 4 steps
01
Receive the item
Snap intake photos, log stone count and metal type, agree the price and take a deposit if applicable.
02
Price and confirm
Price the work line by line on the ticket and confirm it with the customer before any work starts — no surprises.
03
Work the bench queue
Move the job through sizing, soldering, setting, polishing. Each station updates the queue and notifies the customer.
04
Final inspection and pickup
Compare the finished piece against intake photos, issue the invoice (less deposit), and hand it back.
FAQ
Frequently asked questions
Can I take intake photos and tag them to a ticket?
Yes. Snap multiple photos per item directly into the ticket from any phone or tablet. The photos are permanent and visible at pickup for both staff and customer.
Does it handle deposits and final invoice deduction?
Yes. Record the deposit amount at intake. When you invoice the finished job, the deposit is automatically deducted and the receipt shows both lines.
Can I log stone count and metal type?
Yes. Each item has structured fields for stone count, carat weight, metal type and karat. These appear on both the intake form and the final pickup summary.
How does the bench queue work for multiple jewelers?
Each station (sizing, soldering, setting, polishing) has its own queue. Assign jobs to stations or specific jewelers, and reorder them by priority or due date.
Can I send the customer a photo of the finished piece before pickup?
Yes. Attach finished photos to the ticket and the customer receives them via SMS or email along with the ready-for-pickup notification.
Is it built for repair only, or can I run retail sales too?
Both. The integrated POS handles retail jewelry sales, repair invoices and combo transactions in the same terminal.
From the blog
Latest guides
Practical write-ups for repair shops — pricing, workflow, parts and the counter.