Guitars, amps, brass and woodwind — setups, repairs and the bench queue in one place.
Run the bench and the front of shop on one platform. Photograph the instrument at intake, keep the setup spec on the customer's record, track school and hire-fleet work, and invoice without the paper docket book.
Most shops still run on paper tickets and spreadsheets. It's messy, slow, and quietly costs you money every day.
From quick services to multi-week jobs — every repair type tracked on one enforced status workflow, with technician assignment and automatic customer notifications.
Every feature is shaped by how musical instrument repair businesses actually work — not retrofitted from a generic retail platform.
Capture the condition before it reaches the bench — every ding, buckle rash and lifting binding documented against the ticket. The pickup conversation stops being an argument.
Record action, neck relief, string gauge and tuning in the ticket brief. Every ticket stays on the customer's profile, so a regular's last setup is one click away rather than a memory.
See every instrument by technician, job type and promised date, with rush work flagged so a gig deadline doesn't end up behind a fortnight of setups.
A school or hire fleet is one customer with many instruments. Group the tickets and invoices under the account, set payment terms per invoice, and put termly servicing on a recurring invoice.
One terminal for repair payments, retail walk-in sales and accessory upsells. Split payments, EFTPOS, gift cards and email receipts — no separate till app.
Generate professional GST/tax-compliant invoices in one click. Email them instantly, track payment status, and chase unpaid balances automatically.
Photograph it, record the make, model and serial, capture the brief — what it should play like — and note any case and accessories.
Work out what it needs, check the parts and consumables are on hand, and price each line on the ticket before you start cutting or soldering.
Move the ticket through the statuses as you work, with rush jobs flagged. The statuses you've nominated text and email the owner.
Play test, log the final spec, invoice at the POS or bill the school account on terms, and the whole job stays on the customer's record.
Yes. Add your own brands and instrument models to the device catalogue and they behave exactly like the built-in entries, so a refret, a valve amp and a flute pad job all run on the same ticket workflow.
Yes. Action, relief, string gauge and tuning go in the ticket brief, and every ticket stays attached to the customer permanently. They're free-text notes rather than a fixed measurement form, but last year's numbers are one click away.
Yes. Take as many intake photos as the instrument needs before any work starts. They stay with the ticket, which settles most of what would otherwise be a pickup disagreement.
Flag the ticket as a rush and it bumps up the bench queue, so staff can see what's urgent at a glance instead of digging through the rack.
Yes. Record the business ABN on the customer, group every instrument, ticket and invoice under them, and set the terms per invoice. Termly servicing can run on a recurring invoice, and overdue balances are chased automatically.
Yes. The POS handles strings, reeds, cables, pedals and walk-in sales from the same terminal as repair payments, with inventory, barcode scanning and end-of-day reconciliation.
Yes. Online Bookings gives you a public link and an iframe snippet for your own site, with opening hours, closed dates, notice period and a cap per time slot that you set. Bookings convert into repair tickets with the details prefilled; they take no payment and don't sync to an external calendar.
RepairTree powers repair and service businesses across 21 industries. If your trade is on this list, it's in good company.
No credit card required. No lock-in contracts. Full repair tracking, POS, invoicing and inventory from day one.
Free to start. No credit card required. Set up in under 5 minutes.
Get Started Free →