Customers book a time while the shop is shut.
Share a booking link or paste it into your own website. Customers pick a location, a day and a time you can actually take — then the booking lands at the counter with the device, the fault and their contact details already on it.
The shortcuts add up — until they don't. Here's what changes when you stop running the workaround.
Every capability below is in the platform — no add-on, no second app, no hidden tier.
These are the parts that matter — designed for the way real repair shops work.
Customers see your business name, pick a location if you run more than one, choose a day and a time, then leave their name, phone or email, device make and model, and what's wrong with it. Built mobile-first, because that's where they'll open it.
Switching bookings on hands you a public link and a copy-paste iframe snippet for your existing site — no plugin, no developer. Regenerate the link and every old embed stops working immediately.
Set opening hours per weekday — a default week, overridden per store if a site keeps different hours — plus closed dates, how much notice you need before the next bookable slot, how far ahead customers may book, and how long an appointment runs. A time that breaks any of those is never offered.
Decide how many bookings one time slot can hold. Once it's full the slot disappears, and if two people go for the last one at the same instant only the first gets it — the second is told to pick another time rather than quietly double-booking you.
The customer is emailed their time, the store address and phone, and a link to cancel it themselves — sent through your own email settings, so it comes from you. SMS confirmation is optional and goes through your own Twilio account, the same one your repair status messages use.
A Bookings module groups them by day with a badge counting the ones still waiting on someone. Confirm, cancel or mark a no-show with a staff PIN — the booking records who did it, and confirming or cancelling emails the customer. Start repair prefills the intake wizard with the device and customer details, and saving the ticket marks the booking Converted.
An admin turns Online Bookings on in Repairs → Settings and sets the timezone, appointment length, opening hours, closed dates, notice period, how far ahead customers can book and the services they can choose from.
Share the public link, or paste the iframe snippet onto your own website. Regenerating the link revokes every old embed on the spot.
The customer picks a free time and leaves their details. They get a confirmation with a cancel link; the counter gets it in the booking diary, and optionally an email to your nominated address.
Confirm or cancel with a staff PIN, then hit Start repair — the intake wizard opens prefilled, and saving the ticket links it to the booking and marks it Converted.
No. Switching bookings on gives you a public link you can put anywhere — your Google listing, your social profiles, an SMS. If you do have a website, you also get a copy-paste iframe snippet to embed the booking page directly in a page of your own.
You set opening hours per weekday (a default week, overridable per store), specific closed dates, how much notice you need before the next bookable slot, how far ahead customers can book, and how many bookings one time slot can hold. A time inside the notice window, past that horizon, on a closed date, outside opening hours or already at capacity is simply not offered. If two people go for the last slot at the same moment, only one gets it — the other is asked to pick another time.
An email confirmation with the time, the store address and phone, and a link to cancel the booking themselves. It's sent through your own email settings, so it comes from your shop rather than from us. An SMS confirmation is optional and goes through your own Twilio account — the same one your repair status messages use — so you pay Twilio directly.
A Bookings module in the sidebar, with a diary grouped by day and a badge counting the ones still waiting on someone. Statuses are Pending, Confirmed, Cancelled, No-show and Converted. Confirming, cancelling or marking a no-show needs a staff PIN and records who did it, and confirming or cancelling emails the customer.
Yes. Start repair opens the repair intake wizard already filled in with the device and customer details from the booking. Saving the ticket links the booking to it and marks the booking Converted, so nothing gets typed twice.
No to both, and we'd rather say so than imply otherwise. Bookings take no payment and capture no card, and there is no Google Calendar, Outlook or iCal sync — bookings live in the Bookings module and convert into repair tickets.
Several checks that a real customer never sees: a hidden field bots fill in, a signed page token proving the booking page was actually loaded, content heuristics on the submission, and Cloudflare Turnstile when you configure keys for it.
Every feature below is part of the same platform — no extra subscription, no extra logins.
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