Employee Management

Staff accounts, roles, PINs and attribution — all in one place.

Give every staff member their own login. Set roles. Put a PIN in front of refunds, gift cards and settings. Every sale, refund and repair carries the name of who did it. No more shared accounts.

Made in Australia
Per-staff
Login, role and PIN
Audit trail
Every action attributed
PIN-gated
Refunds and gift cards

Why repair shops need proper employee management

The shortcuts add up — until they don't. Here's what changes when you stop running the workaround.

Shared logins across the shop
Per-staff accounts and PINs
No audit trail of who did what
Every action attributed to a staff member
Permissions confusion (refunds, voids)
Role-based permissions — staff, supervisor, admin
Anyone can push a refund through
Refunds and gift cards gated behind a staff PIN
No idea who opened or counted the drawer
Drawer open and close recorded against a staff name
Sales targets not visible to staff
Targets and progress visible per shift

Everything the employee management workflow needs

Every capability below is in the platform — no add-on, no second app, no hidden tier.

👤Per-staff Logins
🔐Roles & Permissions
⏱️PIN Authorisation
💵Staff Attribution
🎯Sales Targets
📜Audit Trail
🏬Multi-store Access
📊Performance KPIs
🗄️Cash Drawer Per Staff
📅Login History

The detail behind employee management

These are the parts that matter — designed for the way real repair shops work.

Per-staff logins and PINs

Every staff member gets their own login and PIN. No shared accounts. No confusion over who took the cash. Permissions enforced everywhere.

Roles and permissions

Built-in roles — staff, supervisor, admin, superadmin — plus custom rules. Permissions for refunds, voids, price overrides and customer-data access are all controllable.

PIN authorisation on sensitive actions

Refunds, gift card issues, staff and store changes, settings and targets all stop and ask for a PIN. Approval is bound to that one action, so a PIN entered for a refund cannot be reused for anything else.

Staff attribution on every transaction

Sales, refunds, repairs, status changes, stock adjustments and drawer counts all record the staff member behind them. When a number looks wrong, you can see whose shift it came from.

Sales targets

Set daily, weekly or monthly targets per staff member. Progress shows on the dashboard during the shift — staff stay motivated without nagging.

Full audit trail

Every refund, void, price override and customer-data access is logged with who did it and when. Discrepancies become traceable in minutes.

From setup to second nature

01

Create the staff account

Add the staff member, assign a role, give them a PIN. They can log in within seconds.

02

Open the drawer

Staff open the register with a counted float. The drawer records who opened it and who closed it.

03

Work — fully attributed

Every sale, every refund, every repair gets attributed to the staff member who did it. The audit trail flows automatically.

04

Reconcile and review

End of shift, end of week, end of month — cash and EFTPOS variance surface at close, performance shows in reports, attribution stays forever.

Shops that switched to proper employee management

Two shops used to mean two versions of the truth. Now every job, every tech and every parts order sits in one place, and I can answer a customer's question about their repair without ringing the other store.

C
Chris
Multi-shop owner — Rockhampton

Every phone that comes through the door gets logged with photos and a condition check, so nothing goes missing and no job gets forgotten.

A
Adam
Phone repair shop — Townsville

Onboarding a new tech used to take weeks of shadowing. The intake and repair steps are the same at every site now, so they follow the process instead of learning someone's habits.

R
Renata
Large repair shop network

Frequently asked questions

Can each staff member have their own login?

Yes. Every staff member gets a unique login and PIN. Shared accounts are blocked — every action is attributed to a real person.

What roles are supported?

Built-in roles cover staff, supervisor, admin and superadmin. Each role has granular permissions — refunds, voids, price overrides, customer-data access — all configurable.

What does the staff PIN protect?

Refunds, issuing a gift card, adding or removing staff, adding or editing a store, changing settings and saving targets all prompt for a PIN. The approval is tied to that single action rather than unlocking the terminal.

Does it track hours or commission?

No — there is no time clock and no commission engine, so keep using your payroll tool for both. What it does give payroll is attribution: every sale, refund and repair is stamped with the staff member who handled it, and drawer open and close are recorded by name.

Can I set sales targets per staff member?

Yes. Daily, weekly or monthly targets per staff member. Progress shows on the dashboard during shifts so staff stay motivated without nagging.

Is there a full audit trail?

Yes. Every refund, void, price override and customer-data access is logged with the staff member's name and timestamp. Disputes become traceable in minutes.

Latest guides

Practical write-ups for repair shops — pricing, workflow, parts and the counter.

All guides →

Other features that pair with employee management

Every feature below is part of the same platform — no extra subscription, no extra logins.

Repair trades using employee management today

Start free, upgrade when you're ready

No credit card required. No lock-in contracts.

Free
For solo technicians
Free
  • 1 shop
  • 1 staff account
  • 20 products
  • 300 sales per month
  • 20 repair tickets per month
  • 20 invoices per month
  • Point of sale — included
  • Repair tickets & workflow — included
  • Invoicing — included
  • Inventory & stock control — included
  • AI repair diagnosis — included
  • Anomaly & fraud detection — included
  • Customer SMS updates — not included
  • Special orders & deposits — not included
  • Email marketing campaigns — not included
  • AI business analyst — not included
  • Inter-shop stock transfers — not included
  • Social post scheduling — not included
  • B2B webshop — not included
  • Email support
Get Started Free
Popular
Growth
For growing repair shops
$49/mo
  • 1 shop
  • 4 staff accounts
  • Unlimited products
  • Unlimited sales per month
  • Unlimited repair tickets per month
  • Unlimited invoices per month
  • Point of sale — included
  • Repair tickets & workflow — included
  • Invoicing — included
  • Inventory & stock control — included
  • AI repair diagnosis — included
  • Anomaly & fraud detection — included
  • Customer SMS updates — included
  • Special orders & deposits — included
  • Email marketing campaigns — included
  • AI business analyst — included
  • Inter-shop stock transfers — not included
  • Social post scheduling — not included
  • B2B webshop — not included
  • Priority support
Choose Growth
Multi Store
For multi-store operations
$149/mo
  • 5 shopsneed more?
  • Unlimited staff accounts
  • Unlimited products
  • Unlimited sales per month
  • Unlimited repair tickets per month
  • Unlimited invoices per month
  • Point of sale — included
  • Repair tickets & workflow — included
  • Invoicing — included
  • Inventory & stock control — included
  • AI repair diagnosis — included
  • Anomaly & fraud detection — included
  • Customer SMS updates — included
  • Special orders & deposits — included
  • Email marketing campaigns — included
  • AI business analyst — included
  • Inter-shop stock transfers — included
  • Social post scheduling — included
  • B2B webshop — included
  • Priority support + onboarding
Choose Multi Store

More than 5 shops, or not sure which plan fits? Talk to our sales team →

GST tax invoices built in · Data hosted in Sydney · Australian-owned, support from Brisbane

Get employee management working for you today

Free to start. No credit card required. Set up in under 5 minutes.

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