Every job tracked from drop-off to pickup — without the paper.
Photo intake, status workflows, technician assignment, parts tracking, customer SMS — every repair on one ticket, every ticket on one workflow.
The shortcuts add up — until they don't. Here's what changes when you stop running the workaround.
Every capability below is in the platform — no add-on, no second app, no hidden tier.
These are the parts that matter — designed for the way real repair shops work.
A month view of the bench, in your own timezone. Every repair is drawn as a bar from the day it came in to the day it is due back, coloured by status, so you can see what a week is already carrying before you promise the next customer a turnaround. Click a bar and the ticket opens.
Put a ticket in a technician's name from the ticket itself — it takes a staff PIN, so who assigned it is on the record, and the technician is emailed the device, the work, the status and the due date. The Staff tab then totals it up: open jobs, overdue jobs and what is due in the next seven days for each tech, plus a bucket of the jobs nobody owns yet. Click any row to see just those jobs.
Snap multiple photos per ticket at intake — every scratch, dent and condition note captured. Disputes at pickup vanish overnight.
Seven statuses every ticket moves through — Received, Diagnosing, In Progress, Waiting Parts, Ready, Collected, Paid. Only the legal next steps are offered, the server rejects the rest, and two counters editing the same ticket get a conflict warning instead of one overwriting the other.
Record every part fitted against the job — pick it from your inventory or type an ad-hoc line, with quantity, unit price and the tech who fitted it. The parts cost totals on the ticket and prints on the job card. A part you don't have on the shelf goes on a special order that stays linked to the same repair.
Tick which status changes should reach the customer — Diagnosing, In Progress, Waiting Parts, Ready, Collected — and write the SMS and email wording once, with their name and device dropped in. Every message sent is logged against the ticket, including the ones that failed.
Work through the post-repair checklist before the device goes back, record how the customer is collecting it as a pickup note, and email them an itemised bill — every line, the parts fitted, and your warranty terms — on request or at handover.
Capture a signature both ways: at intake, on the Review & Confirm step (or when a quoted job is accepted), and again at Collect & Pay, which opens a hand-back modal with the work done, parts fitted, your warranty terms and a typed "Collected by" name. Both use the same signature pad — a plain canvas that takes a mouse, a touch screen or a Wacom Intuos pen tablet with real pressure, full screen if you want the whole tablet as the signing area. Either one is optional and never blocks the job. Both sit in the same private, tenant-scoped storage as intake photos, and print on the job card as "RECEIVED — SIGNED BY …" and "COLLECTED — SIGNED BY …".
Snap photos, log device details, capture customer info and stated fault, and take an optional drop-off signature on the repair notice, condition and price. Ticket number generates automatically.
Tech opens the device, identifies the work and prices each line on the ticket. Discounting a line off the price book needs a supervisor or admin PIN, and the original price stays on the record.
Assign the job to a technician — they get an email with the device, the work and the due date — then move through statuses as the work progresses. The system only offers the moves that are legal from where the ticket is now, every change is stamped with who made it, and the ones you've nominated text the customer.
Run the post-repair checklist, mark the ticket collected, and email the customer an itemised bill of the work and parts. The repair history attaches to the customer profile forever.
“Onboarding a new tech used to take weeks of shadowing. The intake and repair steps are the same at every site now, so they follow the process instead of learning someone's habits.”
“The quote, the parts and the final invoice all come off the one ticket, so what I tell someone at drop-off is what they pay at pickup.”
“Status updates go out on their own as the job moves, so most people already know their device is ready before they think to ring.”
Seven, fixed: Received, Diagnosing, In Progress, Waiting Parts, Ready, Collected, Paid. You can't invent your own — the set is deliberately the same in every shop so the transition rules, the reporting and the customer messages all mean one thing. What you do control is which of those changes text and email the customer, and what those messages say.
Yes. Snap multiple photos per ticket from any phone or tablet. They attach permanently and appear at pickup for both staff and customer.
You assign a job from the ticket itself, with a staff PIN, so the record shows who assigned it. The technician is emailed straight away with the device, the work on the job, the status it is at, the store and the due date — and if they have no email address on file, the screen tells you they were not notified. The Staff tab then shows everyone's open jobs, overdue jobs and what is due in the next seven days, plus a bucket for the jobs nobody owns yet; the calendar shows every job's span from take-in to due date. Reassign or unassign at any time — each change is written to the ticket's history.
Yes. Record each part fitted against the job — picked from your inventory or entered ad hoc — with quantity, unit price and the tech who fitted it. The parts total sits on the ticket and prints on the job card. Parts you have to bring in go on a special order that stays linked to the same repair. Note that recording a part does not itself move stock levels; adjust inventory separately.
Yes, on the status changes you nominate. Tick any of Diagnosing, In Progress, Waiting Parts, Ready or Collected — moving a ticket into one of those texts and emails the customer straight away. SMS goes through your own Twilio account, so you pay Twilio directly rather than us.
You work through the post-repair checklist, record how the device is being collected as a pickup note, and move the ticket to Collected — which stamps who did it and when, and clears the stored device passcode. The person collecting signs on a Wacom Intuos pen tablet, a touch screen or a mouse; the signature is stored on the ticket and printed on the job card, and skipping it is always allowed. You can email the customer an itemised bill of the work and parts at any point, which is also how you meet an Australian Consumer Law s101 request for one.
Practical write-ups for repair shops — pricing, workflow, parts and the counter.
Every feature below is part of the same platform — no extra subscription, no extra logins.
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