SMS provider

Outgoing SMS is sent through Twilio. The credentials are yours: an account SID, an auth token and a from-number, stored against your company.

Setting it up, step by step

1. Create an account at twilio.com and buy an SMS-capable phone number there (Twilio charges for the number and per message — that billing is between you and Twilio).
2. On the Twilio Console's home page you will see an Account SID (starts with AC) and an Auth Token (press show to reveal it). Keep that page open.
3. In the suite, open the Repairs module, go to its settings, and find Twilio SMS Settings.
4. Copy the Account SID and Auth Token across, and enter your Twilio phone number as the From Number in international format — for an Australian number that means it starts with +61, e.g. +61400000000.
5. Save, then send yourself a test: set a repair you own to ready for pickup with your own mobile on the customer record and check the message arrives.

Opt-outs are honoured

A number that has opted out of messages from your company is checked before sending. Opt-out is per company, so opting out of one business does not affect another.

Numbers in logs are masked

Phone numbers are masked where they are logged. A log entry outlives the customer record it came from, so the full number is not written into it.

Where SMS is used

Repair status notifications and SMS marketing campaigns. See Customer notifications and SMS campaigns.