Special orders
Ordering a part in for a specific customer or repair and tracking it to arrival.
A special order is an item brought in for a particular customer or repair rather than for general stock. Orders are created, tracked and updated as they progress, and can be linked to a repair ticket — which is what the ticket's Waiting Parts status reflects.
Ordering something that is not in your catalogue
For a part you are buying in from a supplier's website, paste the product link into the order. The page is fetched and the name, price and description are filled in from it where they are blank — anything you have already typed is left alone, and everything stays editable. If the page gives nothing useful, the fields simply stay empty and you type them yourself.
Special orders are a Growth and Multi Store feature.