Staff workload
Open, overdue and due-this-week counts for each technician, plus the jobs nobody owns yet.
The Staff tab in Repairs answers one question: who is carrying what. One row per active technician at the store, plus a row for the jobs nobody owns yet.
The columns
| Column | What it counts |
|---|---|
| Open jobs | Repairs assigned to that person that are not collected, paid or cancelled |
| Workload | A bar showing that count against whoever is carrying the most — a relative picture, not a target |
| Status | N overdue when they have open jobs whose due date has already passed, otherwise On track |
| Due this week | Their open jobs due in the next seven days |
A job with no due date on it is never counted as overdue and never appears in the week ahead — there is nothing to compare against. Today and the week are worked out in your company's timezone.
The unassigned row
Underneath the technicians sits Unassigned, with the same counts for every open ticket that has not been given to anyone. It is the row worth watching: overdue work in it belongs to nobody.
Clicking through
Clicking a row takes you to the Active Repairs list filtered to that technician — or to the unassigned jobs. A pill at the top of the list shows the filter, and clearing it puts the full list back.
Nothing is assigned or moved from here. There is no drag-and-drop of jobs between technicians, no automatic balancing and no capacity limit — the counts describe what is happening, they do not enforce anything. Assignment happens on the ticket itself, see Assigning technicians.
Anyone without an email address on their staff record is flagged in this list, because they will not receive the notification when a repair is assigned to them.