Warranty and rework
Recording warranty terms and raising a rework ticket linked to the original.
A repair can be marked as a warranty repair and linked back to the original ticket it re-does. Both facts are held on the ticket, so a rework is traceable to the job that caused it rather than looking like a new sale.
Australian Consumer Law notices
The platform carries the prescribed ACL text, and records which version of the notice was given and when:
| Notice | Regulation | Applies to |
|---|---|---|
| Repair notice | reg 91 | Where refurbished parts may be used, or data may be lost |
| Warranty against defects | reg 90 | Goods, services, or goods and services — each has its own prescribed wording |
The reg 90 wording is used verbatim, in the correct variant for what you supplied. Warranty duration and claim instructions are yours to set. Intake can also record that the customer was shown the repair notice, stamped with the staff member who confirmed it — stronger evidence in a dispute than the notice alone. And for any repair you can send the customer an itemised bill in one click; under the ACL they have 30 days to ask for one and you have 7 days to provide it.
The prescribed text is reproduced as the regulations require it. Whether it applies to your business, and whether you are meeting your obligations, is a question for your own advisers.