Statuses and workflow

The seven built-in statuses, which moves between them are allowed, and how that is enforced.

The status set is fixed

There are nine statuses and they are built in. You cannot add, rename or remove one. What you can control is the movement between them, and the messages sent when a ticket moves.

The nine statuses

Status	Means
Quoted	A price has been sent and the customer has not answered yet. Nothing has been taken in — the item is still with them.
Received	Booked in at the counter. The starting status for a ticket raised at intake.
Diagnosing	A technician is working out what is wrong.
In Progress	The repair is being carried out.
Waiting Parts	Held while a part is on order.
Ready	Work finished, waiting for the customer.
Collected	Handed back to the customer.
Paid	Settled. The end of the line.
Cancelled	The customer declined, or the job turned out to be impossible. Work that never happened, kept out of the collected figures.

Repairs — allowed status moves

QuotedReceivedCancelled

ReceivedDiagnosingCancelled

DiagnosingIn ProgressReceivedCancelled

In ProgressWaiting PartsReadyCancelled

Waiting PartsIn ProgressReadyCancelled

ReadyCollectedPaidIn ProgressCancelled

CollectedPaid

Paidfinal — no moves out

CancelledReceived

Nine built-in statuses, and the only moves permitted between them — enforced on the server, so Received → Paid is rejected rather than merely hidden. Quoted sits before the pipeline: a price sent for an item the shop does not have yet, and nothing may move back into it. Ready can return to In Progress when a device fails its post-repair check. Badge colours are the real ones, with Paid sharing Collected's grey exactly as it does in the app.

Which moves are allowed

Not every status can follow every other. The permitted moves are:

From	Can move to
Quoted	Received when the customer approves, Cancelled if they decline
Received	Diagnosing, Cancelled
Diagnosing	In Progress, Cancelled, or back to Received
In Progress	Waiting Parts, Ready, Cancelled
Waiting Parts	In Progress, Ready, Cancelled
Ready	Collected, Paid, Cancelled — or back to In Progress if it fails the post-repair check
Collected	Paid
Paid	— (final)
Cancelled	Received, if the job is revived

The rule is enforced on the server, not just in the interface. An attempt to jump from Received straight to Paid is rejected. The ticket screen only offers the moves that are actually legal, so the invalid ones are not presented in the first place.

The one-click next step

Each status has a natural next one — Received → Diagnosing, Diagnosing → In Progress, In Progress → Ready, Waiting Parts → In Progress, Ready → Collected — so the common path is a single action rather than a menu.

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