Device intake and photos
Recording condition with photos and notes so pickup disputes do not happen.
Photos are attached to a ticket at intake — up to 20 per ticket, each up to 5 MB.
Photos are optional
Nothing forces a photo. A ticket can be created without one, so photographing every device at the counter is a habit to enforce yourself, not a rule the software applies.
If an upload fails
A photo that is too large is rejected with a message telling you to try a smaller one or reduce the camera resolution.
The rest of intake
Alongside photos, the ticket records the device — brand, model, generation, colour, IMEI, the device's own phone number and its passcode — plus a condition checklist completed at intake. There is a matching post-repair checklist for handover, so the state before and after are both recorded.
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