Device intake and photos
Recording condition with photos and notes so pickup disputes do not happen.
Photos are attached to a ticket at intake — up to 20 per ticket, each up to 5 MB.
Nothing forces a photo. A ticket can be created without one, so photographing every device at the counter is a habit to enforce yourself, not a rule the software applies.
If an upload fails
A photo that is too large is rejected with a message telling you to try a smaller one or reduce the camera resolution.
The rest of intake
Alongside photos, the ticket records the device — brand, model, generation, colour, IMEI, the device's own phone number and its passcode — plus a condition checklist completed at intake. There is a matching post-repair checklist for handover, so the state before and after are both recorded.
Intake can also take the customer's signature on the way in, as the counterpart to the one taken at pickup. See Pickup and signature.