Work Order Management

Complex jobs with parts, labour, milestones and customer approval.

Multi-line work orders for the big jobs. Parts allocation, labour pricing, milestone approvals, deposit handling, customer sign-off — every long job tracked cleanly.

Made in Australia
Multi-line
Parts and labour, itemised
Milestones
Stage-by-stage approval
Sign-off
Digital customer signature

Why repair shops need proper work order management

The shortcuts add up — until they don't. Here's what changes when you stop running the workaround.

Quick repair ticket too thin for complex jobs
Full work order with multi-line itemisation
Parts and labour mixed on one line
Each parts and labour line priced separately
Customer surprised at the final invoice
Quote approval before any work begins
Multi-day jobs invoiced only at the end
Milestone billing with progress payments
Deposit collected then forgotten
Deposits tied to the work order, deducted at invoice
No customer sign-off at completion
Digital signature captured at handover

Everything the work order management workflow needs

Every capability below is in the platform — no add-on, no second app, no hidden tier.

📋Multi-line Items
🔧Parts + Labour
Quote Approval
🪜Milestones
💵Deposits
📈Progress Payments
✍️Digital Signature
🚦Status Updates
🔒Internal Notes
🔗Linked Repairs

The detail behind work order management

These are the parts that matter — designed for the way real repair shops work.

Multi-line work orders

Add as many parts and labour lines as the job needs. Each line has its own quantity, price and tax treatment. Long jobs stay clean and itemised.

Quote approval workflow

Send the quote via SMS or email. Customer approves digitally before any work begins. Approval logs against the work order — no surprises.

Milestone billing

For multi-day jobs, bill at milestones — strip-down complete, parts arrived, reassembly done. Progress payments keep cash flow healthy.

Deposits

Take deposits at intake. The deposit attaches to the work order and deducts automatically from the final invoice. Receipts show both lines clearly.

Digital signature

Capture a digital signature on a tablet at handover. The signed work order — work done, parts replaced, warranty — emails straight to the customer.

Linked to repair tickets

Big work orders can split into linked repair tickets — separate techs, separate timelines, but rolled up into one customer invoice at the end.

From setup to second nature

01

Create the work order

Add parts and labour lines, set deposit, attach photos, document the scope. Save as draft until ready to quote.

02

Send the quote

Customer receives the quote via SMS or email. Approves digitally — approval logs against the work order automatically.

03

Execute the work

Move through milestones. Bill progress payments where applicable. Status updates fire customer notifications.

04

Handover and sign-off

Capture digital signature, generate the invoice (less deposit), email the customer the full summary.

Shops that switched to proper work order management

Multi-day forklift rebuilds finally have a clean home. Multi-line work orders, milestone billing, digital signature — every job stays organised.

T
Trevor S.
Forklift service manager — Western Sydney

Quote approval before work begins killed the "I didn't agree to that" arguments dead.

H
Hamish C.
Heavy diesel mechanic — Newcastle

Progress payments on milestone work transformed our cash flow. We're no longer waiting weeks to invoice a single time.

A
Aisha M.
Workshop manager — industrial repair, Mackay

Frequently asked questions

How is a work order different from a repair ticket?

A work order is for longer, multi-line jobs — parts, labour, milestones, progress payments. Quick repairs use a repair ticket. The two systems link when a work order spawns specific repair tasks.

Can the customer approve the quote digitally?

Yes. Send the quote via SMS or email. The customer approves with a single click — approval logs against the work order with a timestamp.

Does it support milestone billing?

Yes. Define milestones, attach a price to each, and bill as each milestone is reached. Progress payments keep cash flow predictable on long jobs.

How do deposits work?

Take a deposit at intake. The deposit attaches to the work order and deducts automatically from the final invoice. Both lines show clearly on the customer's receipt.

Can a single customer have multiple linked work orders?

Yes. Group multiple work orders under one customer — useful for fleet customers, multi-tool drop-offs and wedding-party orders. Each work order tracks separately, invoicing rolls up.

Is there a digital signature at handover?

Yes. Capture the customer's signature on a tablet at handover. The signed work order — work done, parts replaced, warranty terms — emails straight to the customer.

Other features that pair with work order management

Every feature below is part of the same platform — no extra subscription, no extra logins.

Repair trades using work order management today

Start free, upgrade when you're ready

No credit card required. No lock-in contracts. Every feature on this page is included from day one.

Free
Solo operators & new shops
$0/mo
  • 1 store, unlimited tickets
  • Full POS & invoicing
  • Parts inventory tracking
  • Customer SMS updates
  • Photo intake on every ticket
Get started
Most popular
Growth
Growing repair businesses
$49/mo
  • Unlimited stores
  • Staff roles & permissions
  • Advanced reporting
  • AI business insights
  • Priority support
Start free
Enterprise
Multi-location chains
$149/mo
  • Everything in Growth
  • Inter-store transfers
  • Custom branding
  • API access
  • Dedicated account manager
Contact sales

Get work order management working for you today

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